Abstract

ASSESSMENT OF PATIENT SATISFACTION WITH AUDITABLE PHARMACEUTICAL TRANSACTION AND SERVICES (APTS) AT HIWOT FANA SPECIALIZED UNIVERSITY HOSPITAL IN THE HARARI REGION, ETHIOPIA

Yohanes Reta*, Ermiyas Tilahun, Dusit Bekri, Kerima Adem and Getachew Bekele

ABSTRACT

Background: Auditable pharmaceutical transaction and services was first piloted at DebraMarko’s Hospital and then scaled up to other Hospitals in the Amhara region. It institutes transparency and accountability in the way medicines are managed at health facilities and improves the overall performance of pharmacy services, thereby enhancing the quality of services and minimizing the wastage of resources. Objective: To assess patient satisfaction with Auditable pharmaceutical transaction and services on the outpatient pharmacy of Hiwotfana specialized university hospital Harar. Methods: cross-sectional study design was conducted in the Eastern part of Ethiopia at HararHiwotfana specialized University hospital on patient satisfaction with Auditable pharmaceutical transaction and services from May to June 2017 on patients, 323, who come to the out- patient pharmacy during the study period was included in the study. Data was collected using structured questionnaires measuring satisfaction of patients using a Likert scale of 1–5 through face-to-face interviews. The collected data was entered and analyzed using Statistical Packages for Social Sciences (SPSS) version20. Descriptivestasticalmethods crosstab were used to analyze quantitative data. Results: Among the study pupation included in this study in Hiwotfana specialized university hospital 200(61.9%) were male and 123(38.1%) are females. Majority of the patients who served in this hospital during our study times were with age 27-37 years(47.4%) from this (45.8%)live in urban area and (54.2%) lived in rural areas. Availability of drug that is prescribed 37(11.5%) very satisfied, 114(35.3%) satisfied, 87(26.9%) neutral, 33(10.2%) dissatisfied and 52(16.1%) very dissatisfied. the overall pharmacy services 21(6.5%) verysatisfied, 123(38.1%) satisfied,145(44.9%) neutral and 34(10.5%) very dissatisfied. Conclusion and Recommendation: On the basis of our studies we can conclude that the overall satisfaction with the Pharmaceutical services in Hiwotfana university specialized hospitals has to be improve the service and assures the Availability of drugs that are prescribed and also should be improved and periodic patient satisfaction survey should be done to provide feedback for the continuity of service improvement.

Keywords: Auditable pharmaceutical Descriptivestasticalmethods improvement.