Abstract

REVIEW OF PROFESSIONAL HAZARDS IN B.P.O.WORKERS

Dr. Pravina S. Adhikari* and Dr. Anand B. More

ABSTRACT

In present era young generation is interested in B.P.O. sector due to attractive salaries and because getting into this sector is very easy than any other sector. But the nature of work in this sector is very hectic and unusual. B.P.O. workers are victims to different causative factors. B.P.O. employees have to face strict deadlines, unusual targets, irate calls, long working hours, shift duties and night shifts. Continuous attending phone calls and constant interaction with faceless people. They have to act with pseudonyms (hidden identity). All these circumstances are unavoidable part of B.P.O. employees job and lead to pathogenesis of different Physical, Mental and psychosocial disorders. e.g. physical disorders like :- Vision problems, Dryness in eyes, Hearing problem, Voice loss, Sinus problem, Skin lesions, Musculoskeletal disorders. Digestive problems (due to faulty dietary habits), Sleep disturbances, disturbances in circadian rhythm, Head ache due to strain, Spondilysis, shoulder, neck, back pain etc. Mental disorders like: - Anxiety, Depression, smoking, addiction to alcohol and tobacco, Addiction to drugs, disturbances in circadian rhythm work stress and recognition problem, Disruptive family relations, Exhaustion, Lack of concentration. According to Ayurved all these disorders can manifest due to etiological factors or Different Hetu sevan such as Asatmyeindriyarth sanyog of different Dnyanendriya and Karmendriya, Pradnyapradha and Parinama.

Keywords: B.P.O. workers, shift duty, physical disorders, mental disorder.