Abstract

EVALUATION OF PHARMACY PATIENT SAFETY CULTURE IN A TERTIARY HOSPITAL IN OSUN STATE, NIGERIA

Godwin Odey Olim*, Okoye Samuel Chukwuemeka, Obiefule Henry Chukwubuikem, Ozurigbo Perpetua Olachi, Enyimba Ndubuisi Augustine and Ugwuamba Gabriel Ikenna

ABSTRACT

Objectives: The main objective of this study was to determine the perspective of the pharmacy staff about patient safety culture and to identify areas of strength and weakness on safety culture. Methods: The study was a cross-sectional survey conducted among pharmacy staff who were directly involved with the provision of pharmaceutical services to patents in a tertiary healthcare facility in South-west, Nigeria. Data was collected using the Agency for Healthcare Research and Quality Questionnaire. A purposive sampling technique was used to randomly administer the questionnaire to 82 pharmacy personnel who had direct professional interactions with patients. Analysis of data was done using Statistical Package for Social Sciences (SPSS) version 25. Results: More than 80% of respondents were professionals (pharmacists /Internees) who were directly involved in providing
pharmaceutical services in the department; 50% of respondents had worked in the pharmacy department from 1 year to less than 12 years and 56.1% worked more than 40 hours per week. Overall positive responses were satisfactory for Teamwork (66.7%), Overall Perception of Patient Safety (61.0%), Patient Counselling (81%), and Organizational learning (56.1%) but poor for staffing, work pressure and pace (26.8%) and communication about prescription across shifts (40.7%). Patient Safety in this Pharmacy received an overall rating of 62.2%. Conclusion: There is need for urgent attention of management of the hospital be drawn towards need for re-evaluation of current safety culture composites; amend systems where necessary in order to reduce risks and to improve Pharmacy Patient Safety.

Keywords: Pharmacy, Patient, Safety, Culture, Hospital, Nigeria.