WJPPS Citation

Login

Search

News & Updation

  • Updated Version
  • WJPPS introducing updated version of OSTS (online submission and tracking system), which have dedicated control panel for both author and reviewer. Using this control panel author can submit manuscript
  • Call for Paper
    • WJPPS  Invited to submit your valuable manuscripts for Coming Issue.
  • Journal web site support Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Saffari for easy download of article without any trouble.
  •  
  • New Impact Factor
  • WJPPS Impact Factor has been Increased to 8.025 for Year 2024.

  • WJPPS: MARCH ISSUE PUBLISHED
  • March Issue has been successfully launched on 1 March 2024.

  • ICV
  • WJPPS Rank with Index Copernicus Value 84.65 due to high reputation at International Level

  • Scope Indexed
  • WJPPS is indexed in Scope Database based on the recommendation of the Content Selection Committee (CSC).

Abstract

PATIENTS’ PERSPECTIVES ABOUT HEALTHCARE SERVICES IN A TEACHING HOSPITAL OF EASTERN NEPAL

Ansari Mukhtar*, AlShammari Thamir M, Khan Salman and Deep Jagat Prasad

ABSTRACT

Background: Although there are various aspects in a hospital to be considered for upgrading the quality of healthcare, patients’ satisfaction is distinctly one of the critical issues. Methods: This was a cross-sectional survey carried out among 160 patients discharged from in-patient wards of Nobel Teaching Hospital between May and June 2013. The patients were selected through consecutive random sampling method. The data was collected through a self designed and pretested questionnaire administered by a trained interviewer. Data were entered in SPSS 11.5 for windows (Chicago Inc.) and analyzed for descriptive and inferential statistics using Pearson’s chi-square test. Results: Among 160 patients, more than 72% were either illiterate or had completed primary level of education. Healthcare services, to some extent, were satisfactory to patients. However, there was noticeable disappointment among patients in terms of not satisfied with physicians’ explanation about health condition (71.3%), nurses’ apathy towards patients (37%), availability of dispensing staffs in pharmacy (51%) and counselling made by them (59%), overpriced medicines (49%) and cleanliness of toilets (52%). Although there were relationships between patients’ satisfaction and demographic variables, statistically significant associations were found between age and satisfaction with physicians’ work (p=0.011) and pharmacy staffs’ work (p=0.002); and patients’ education and satisfaction with physicians’ work (p=0.021). Conclusions: Patients’ satisfaction with healthcare services and health facilities was satisfactory except healthcare providers’ behaviour and pharmacy-related issues.

Keywords: Health Services, Nepal, Patients, Perception, Teaching Hospital.


[Download Article]     [Download Certifiate]

Call for Paper

World Journal of Pharmacy and Pharmaceutical Sciences (WJPPS)
Read More

Online Submission

World Journal of Pharmacy and Pharmaceutical Sciences (WJPPS)
Read More

Email & SMS Alert

World Journal of Pharmacy and Pharmaceutical Sciences (WJPPS)
Read More